The lawsuit filed December 14th calls out Andrew Szakaly , who owned the hotel at the clip , for an “ unfair , abusive , and shoddy ” insurance policy of bill guests $ 350 for leaving negative review . The state seeks to reimburse Arthur for the $ 350 charge and bar the hotel from enforcing the policy .
Szakaly , however , is no longer the hotel ’s proprietor . In January , Amanda Sweet and her hubby took ownership of the hotel and lead off refurbishment . But , in the preceding week , news program of the courting has propagate , leading people profane by the former owner ’s behavior to flood their Yelp varlet with minus follow-up . In reaction , Yelp is currently removing posts “ that appear to be propel more by the news program insurance coverage itself than the reader ’s personal consumer experience , ” but a number are still seeable .
Speaking to the Associated Press , Sweet pronounce the negative revue have severely touch the hotel ’s reputation . Sweet , who is not named in the suit , has no insurance charging client for disconfirming reviews .
“ It ’s been a horrible 24 hours for us , ” Sweettold the AP . “ We ’ve been pouring ourselves into making positive overhaul , bringing this beautiful construction back to life . This is our sustenance and we do n’t want it to go off . ”
on-line reputations can be the lifeblood of small businesses and , as you ’d expect , people go all out to protect them . 28states have enacted lawsthat stop clientele possessor from employing anti - negative review policy .
“ consumer do n’t necessarily know that these threats are sometimes empty or sorry ( and often both ! ) , so the threat of effectual natural action is enough to pall them into silence , ” write Yelp Sr . VP Vince Sollittoearlier this summer . “We do n’t think that ’s correct . ”
[ AP viaIndiana Public Media ]
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